These terms and conditions apply to you in your capacity as a consumer when you purchase goods from our site. If you are purchasing goods from our site in your capacity as a business, sole trader or other non-consumer entity, different terms will be applicable. Please contact us for a copy of those terms. By submitting your order through our site you confirm your acceptance of the applicable terms.

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

Please note that the order of bespoke goods may be subject to additional or different terms, in particular in relation to delivery, pricing and payment.

Summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below).


The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.


The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:


  • up to 30 days: if your goods are faulty, then you can get a refund;
  • up to six months: if they can't be repaired or replaced, then you're entitled to a full refund, in most cases;
  • up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.


This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.


The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • We, us or our means Main Line Timber Limited; and
  • You or your means the person using our site to buy goods from us.

If you don't understand any of this contract and want to talk to us about it, please contact us by:

  • email [email protected] (Monday to Friday 8am to 5pm, including bank holidays and Saturdays from 8am to 12pm); and
  • telephone 01327 262124 (Monday to Friday 8am to 5pm, including bank holidays and Saturdays from 8am to 12pm).


Who are we?

  • We are registered in England and Wales under company number: 02242616.
  • Our registered office is at: Old Station Yard, Woodford Halse, Daventry, Northamptonshire, NN11 3RB.
  • Our VAT number is: GB 218347604
  • The details of this contract will not be filed with any relevant authority by us.
  1. Introduction
    1. If you buy goods on our site you agree to be legally bound by this contract.
    2. If you buy goods from our site for business reasons, other terms and conditions will apply a copy of which is available on request.
    3. This contract is only available in English. No other languages will apply to this contract.
    4. When buying any goods you also agree to be legally bound by:
      1. our website terms and conditions and any documents referred to in them; and
      2. specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods.

These documents form part of this contract as though set out in full here.

  1. Information we give you
    1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. This information is contained in these terms and conditions.
    2. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  2. Ordering goods from us
    1. Below, we set out how a legally binding contract between you and us is made.
    2. You place an order on the site by. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
      1. When you place your order at the end of the online checkout process (e.g. when you click on the confirm order button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
      2. We may contact you to say that we do not accept your order. This is typically for the following reasons:
        1. the goods are unavailable;
        2. we cannot authorise your payment;
        3. you are not allowed to buy the goods from us;
        4. we are not allowed to sell the goods to you;
        5. you have ordered too many goods; or
        6. there has been a mistake on the pricing or description of the goods.
      3. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
        1. a legally binding contract will be in place between you and us; and
        2. we will contact you within two working days to arrange a delivery time and date.
  3. Right to cancel this contract
    1. You have the right to cancel this contract within 14 days without giving any reason.
    2. The cancellation period will expire after 14 days from the day that you submit your order to us.
    3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).
    4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  4. Effects of cancellation
    1. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
    3. We will make the reimbursement without undue delay, and not later than:
      1. 14 days after the day we received back from you any goods supplied; or
      2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
      3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    5. If you have received goods:
      1. we will collect the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.
      2. you will have to bear the direct cost of returning the goods.
      3. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
      4. delivery charges will be non-refundable.
  5. Delivery
    1. Where possible we use our own vehicles to deliver our goods. Delivery must be to a location providing a suitable surface for access, loading and unloading of a 3.5-ton delivery vehicle. If access to your delivery location is not suitable or accessible, you must let us know when arranging delivery.
    2. Orders can usually be delivered within five working days. However, certain products may take up to 15 working days and will be identified on our website. Delivery time and date shall be confirmed when we contact you (see clause 3.2).
    3. If something happens which:
      1. is outside of our control; and
      2. affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the goods.

  1. Delivery of the goods will take place when we deliver them to the address that you gave to us.
  2. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
    1. let you know;
    2. cancel your order; and
    3. give you a refund.
  3. If nobody is available to take delivery, please contact us using the contact details at the top of this page. Alternatively, we can agree delivery to an unmanned location. If you request this, please note that risk will pass and delivery will take place once we have left the goods at the agreed, unmanned location.
  4. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods. On delivery, you must check the goods for quality and quantity. We are not obliged to give any refund for loss or damage of the goods once you have signed for them on delivery.
  5. We do not make deliveries to any addresses outside of the UK.
  1. Payment
    1. We accept all major credit cards and debit cards.
    2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    3. Your credit card or debit card will only be charged when the goods are dispatched.
    4. All payments by credit card or debit card need to be authorised by the relevant card issuer.
    5. If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
    6. Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 4 and 5.
    7. The price of the goods:
      1. is in pounds sterling (£)(GBP);
      2. includes VAT at the applicable rate; and
      3. does not include the cost of delivering the goods (delivery options and costs are listed on our webpage before you place your order).
  2. Nature of the goods
    1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
      1. are of satisfactory quality;
      2. are fit for purpose;
      3. match the description, sample or model; and
      4. are installed properly (if we install any goods).
    2. We must provide you with goods that comply with your legal rights.
    3. The packaging of the goods may be different from that shown on the site.
    4. While we try to make sure that:
      1. all weights, sizes and measurements set out on the site are approximate only; and
      2. the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
    5. Any goods sold:
      1. at discount prices;
      2. as remnants; or
      3. as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

  1. If we can't supply certain goods we may substitute them with alternative goods of equal or better standard and value. In this case:
    1. we will let you know if we intend to do this but this may not always be possible; and
    2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
  1. Faulty goods
    1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
      1. contact us using the contact details at the top of this page; or
      2. visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06.
    2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
    3. Please contact us using the contact details at the top of this page, if you want:
      1. us to repair the goods;
      2. us to replace the goods;
      3. a price reduction; or
      4. to reject the goods and get a refund.
  2. End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

  1. Limit on our responsibility to you
    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:
      1. losses that:
        1. were not foreseeable to you and us when the contract was formed; or
        2. that were not caused by any breach on our part;
      2. business losses; and
      3. losses to non-consumers.
  2. Disputes
    1. We will try to resolve any disputes with you quickly and efficiently.
    2. If you are unhappy with:
      1. the goods;
      2. our service to you; or
      3. any other matter;

please contact us as soon as possible.

  1. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
    1. let you know that we cannot settle the dispute with you; and
    2. give you certain information required by law about our alternative dispute resolution (ADR) provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: http://ec.europa.eu/consumers/odr/
  2. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract.
  3. Relevant United Kingdom law will apply to this contract.
  1. Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.


We supply a wide range of wood and metal based products for all of your garden project requirements. We also manufacture wooden gates to your size requirements. For more information about us and how we can help you, please call us on:

01327 262124

Woodford Halse, Daventry

01926 633739

Marton, Leamington Spa